tag:blogger.com,1999:blog-4736954765538329701.post7554678346993985578..comments2024-02-14T08:38:55.483+00:00Comments on Handmade Harbour: Increasing Customer Confidence in your Small Craft BusinessWendyhttp://www.blogger.com/profile/11383618809187116026noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-4736954765538329701.post-81262906089402007142012-07-03T07:48:43.109+01:002012-07-03T07:48:43.109+01:00Bathtime team: yes, you're right - branding de...Bathtime team: yes, you're right - branding definitely is important. <br /><br />Sheila: absolutely, packaging is important and is often a big part of your branding and the customer experience.<br /><br />Thanks for your input!Wendyhttps://www.blogger.com/profile/11383618809187116026noreply@blogger.comtag:blogger.com,1999:blog-4736954765538329701.post-33949379796336991692012-07-02T18:52:10.628+01:002012-07-02T18:52:10.628+01:00Good article. Packaging is important. I get lots...Good article. Packaging is important. I get lots of complements on how my goods are wrapped. People like to get a lovely wrapped 'present' through the post and it doesn't have to cost a fortune, just need to extend yor creativity.Sheilahttps://www.blogger.com/profile/09672695564204626763noreply@blogger.comtag:blogger.com,1999:blog-4736954765538329701.post-76292576439861573542012-07-01T15:36:45.223+01:002012-07-01T15:36:45.223+01:00I think branding is important. One of our steps t...I think branding is important. One of our steps this year is to get labelling professionally printed. I work in the print industry so lucky to have a few contacts.Anonymoushttps://www.blogger.com/profile/01583201013535308060noreply@blogger.comtag:blogger.com,1999:blog-4736954765538329701.post-90064837757737936942012-06-30T09:01:29.095+01:002012-06-30T09:01:29.095+01:00Hi Wendy, thanks for the article! Definitly an im...Hi Wendy, thanks for the article! Definitly an important area I probably dont think about enough. I try to make my presentation of my items look professional but handmade, and definitly add in the hand written note with a cute sticker. That's a good point about showing off feedback - I've had some lovely comments on Etsy that I'd love to share!Cory Cuthbertsonhttps://www.blogger.com/profile/12000939620226412700noreply@blogger.comtag:blogger.com,1999:blog-4736954765538329701.post-34213504873999738622012-06-29T12:56:23.865+01:002012-06-29T12:56:23.865+01:00Thanks ladies, really good points! I had forgotte...Thanks ladies, really good points! I had forgotten about where items are made - but you're spot on, Ali, "handmade in Britain" is something that definitely helps!Wendyhttps://www.blogger.com/profile/11383618809187116026noreply@blogger.comtag:blogger.com,1999:blog-4736954765538329701.post-55712993302401165172012-06-29T11:35:21.345+01:002012-06-29T11:35:21.345+01:00Hi Wendy,
Thanks for another great article. I'...Hi Wendy,<br />Thanks for another great article. I'm not running a business but I wondered if customers would want to know where items were sourced from, i.e. fabric, paints, etc. I know a lot of people are keen to buy british. This was something Mary Portas highlighted in her programme. Have a lovely weekend. Ali xAlihttps://www.blogger.com/profile/15885333729417424955noreply@blogger.comtag:blogger.com,1999:blog-4736954765538329701.post-74990458637473648572012-06-29T11:35:00.281+01:002012-06-29T11:35:00.281+01:00great post, really useful thank you.
I go out of ...great post, really useful thank you. <br />I go out of my way to always make sure I can do everything to make the customer happy, sometimes if it means me been out of pocket I'd rather have the good review for future customers.<br />I find adding something extra to an order (I offer my discount card) makes them feel appreciated. <br />Also for regular customers maybe remembering their b'days and giving something as a treat is worth it.ZukieStylehttps://www.blogger.com/profile/02118087884133305770noreply@blogger.com